[Frameworks] Fwd: Important Changes to Motion Picture Film Distribution & Customer Service

Fri Oct 17 21:48:30 UTC 2014

I live in Ottawa Ontario in Canada and have had to order my film from Rochester for years. I usually get it next day, it really does not affect my process other then I need to plan ahead. I rather see Kodak make these type of changes then discontinuing film stocks. 

Roger D. WilsonFilm Scientist613 324 - 7504rogerdwilson at sympatico.cahttp://www.rogerdwilson.ca
Without failure you can never achieve success. I have based my process and my career as an experimental film artist on this statement; and I welcome it as it pushes me forward as an artist to try something different, something new. 

From: d.naduff at gmail.com
Date: Fri, 17 Oct 2014 14:01:27 -0700
To: infiltration834 at gmail.com
CC: frameworks at jonasmekasfilms.com
Subject: Re: [Frameworks] Fwd: Important Changes to Motion Picture Film	Distribution & Customer Service

It's true. I'm sitting in the "lobby" of Kodak's Will Call garage in Hollywood waiting for my last case of super-8 film from this place. It's finally happening...Adieu, Dana

Sent from my iPhone
On Oct 16, 2014, at 1:19 PM, Charles Chadwick <infiltration834 at gmail.com> wrote:

____:charles:chadwick::artist:filmmaker:www.charleschadwick.org
Begin forwarded message:

From: "Kodak's Entertainment Imaging" <kodak at reply.catalystinc.com>
Date: October 16, 2014 at 1:08:09 PM PDT
To: <infiltration834 at gmail.com>
Subject: Important Changes to Motion Picture Film Distribution & Customer Service
Reply-To: "Kodak" <reply-fe5710777c63047c761d-32486288_HTML-690207916-34093-0 at reply.catalystinc.com>

        View in a webpage

		InMotionNews from Kodak Entertainment Imaging

									New Direct Shipping Model

Kodak is in the midst of optimizing its motion picture film distribution by moving to a direct ship model, serving customers from our manufacturing facility in Rochester. As such, today we are
announcing some changes in the way we distribute our motion picture products and provide
customer service within the United States.

                                    Effective Monday November 3, 2014:

									Reflective of our newly centralized service and support model, normal customer service telephone hours will now be Monday thru Friday, 8am to 5pm Eastern Time.

									All orders will continue to be placed either by calling 1-800-621-FILM (3456) and pressing prompt 1, or by sending an e-mail outlining your order, a purchase order number where applicable, "ship to" information, your Kodak account number, or credit card information, to EIAmericas at kodak.com.*

									*Please note: Unless otherwise arranged, Kodak will ship your order from our Rochester Distribution Center to your provided address via a common carrier of Kodak's choice. Anticipated delivery will be five (5) working days after the date of your order. When possible, expedited delivery is available at your sole expense.

                                    In addition:

                                            • 
                                            "Will Call" service in the New York City area will no longer be provided.

                                            • 
                                            Our Hollywood Distribution Facility will relocate to PRO-TEK Vaults, in Burbank California. Limited pick-up capabilities will be available from that location.

                                            • 
                                            Kodak's ShootSaver service will no longer be available.

									As we have done for over a century, Kodak continues to provide motion picture products and support to filmmakers not only in the United States, but worldwide. Should you have special needs please contact your Kodak Account Manager or visit our website
www.kodak.com/go/motion.

                                    Thank you for your patience and support as we launch this new delivery process. Everyone here at Kodak looks forward to working with you now and into the future.

                                    Sincerely,

                                    Bruce A. Berke

									Manager Sales, Marketing & Administration

									Kodak Entertainment Imaging

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